Frequently Asked Questions

Our transfers and vehicles are adjusted independently of the number of people. Even if you are 1 person, we provide service.

Starting from 1 person to your larger groups (up to 44 people in one vehicle), we have shuttle service and vehicles of different capacities.

The times on the shuttle information page are standard timings and are for reference only. Depending on the weather, road condition or daily and instantaneous conditions at the border gates, transfer departure times can vary in order to avoid risking your transfer times and flight times, and the necessary information is conveyed to you by our consultants over the contact information you provided.

Flight status is monitored instantly by our staff, and in case of possible delays and delays, the shuttle departure times are updated in parallel with the delay, we protect your right to benefit from the service you have booked and our vehicle waits for you.

Unfortunately, we are not able to work with a balance or installment payment plan, except for institutions and contracted locations. You can make your payment when you arrive to our vehicle, at the beginning or end of the transfer.

We chose to keep our prices low, ensuring a minimum profit margin and maximum customer satisfaction. Therefore, we cannot apply a personalized change to our prices, which we have determined to be very appropriate. However, we are able to offer different contract-based solutions if institutions and facilities that want to work with us in line with the solution partnership are identified, and we recommend that you contact us regarding the issue.

Our shuttle hours are based on the shared transport principle and are subject to certain departure and arrival times. However, you can use the "private" transportation option for your different requests. For your private transport requests, you can activate the private option from the reservation form and make your reservation or contact us directly.

Our transportation model is based entirely on city centers, airport and flight times, and we do not do taxi-type transportation.

Of course. Just like your arrival transfer, you can also book your return transfer.

In general, our vehicles operate in two ways, and since capacities are adjusted for incoming demands, our vehicles may not be available depending on the density. However, you can find out the availability by contacting our customer service. Our suggestion is to send us your request at least 12 hours before your flight in our reservation-based system.

Our vehicles are generally subject to instant updating due to a dynamic infrastructure and changes in capacities, and we may not find it correct to share the license plate and vehicle information before this time since it can vary up to 1 hour before the transfer. In addition, your transfers are monitored instantly by our coordinators and we provide services to make them happen smoothly. In this direction, we provide you with access to valid contact information and provide information when necessary.

We operate our vehicles according to the determined departure and arrival times and the points specified at the time of booking. However, accordingly, we are not able to provide the personal information flow to everyone on the "shuttle" principle, and we recommend the private transfer option for those who want to benefit from this type of additional service.